Application of ICT (Information Communication and Technology) towards Transformation of Regional Bureaucracy

This chapter uses a case study of the application of ICT in Sidenreng Rappang Regency and its effects on bureaucratic transformation. The e-government policy in Sidenreng Rappang Regency along with the development of information technology will give a new face and hope for the creation of better governance. Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In addition to promoting campaigns, digital government should be able to actively engage the public by promoting the use of information, communication, and technology (ICT) in a range of public services, particularly in light of the COVID-19 pandemic. The rapid development of technology has changed the paradigm of public service and governance, from being hierarchical to open and flexible, so that it has an impact on organizational culture and the acceleration of bureaucratic transformation in government. The results showed that the application of the ICT system aims to improve public services that are fast, cheap and effective, efficient, and responsive. Besides that, the application of the ICT system can also create a transparent government, so that government activities can be accessed by all citizens. In other studies that are focused on efforts to achieve transparent government. The dominant factor that affects is project-shaped activities, where structural officials have high responsiveness so that they can have a positive influence on bureaucratic transformation.